Privacy Policy — bulkhoneyco

This privacy notice explains how Family Foods & Healthcare Ltd (trading as bulkhoneyco) collects and uses personal data when you visit bulkhoneyco.com or contact us about our products and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Family Foods & Healthcare Ltd, company number 07985252, registered in England & Wales. Registered office: North Lodge Hawkesyard, Armitage Lane, Rugeley, England, WS15 1PS. VAT number: GB133086532.

We are the data controller for personal data collected through this website. For any questions about this notice or to exercise your rights, please use our contact form.

What data we collect

When you submit our contact, quote or sample-request forms we collect:

Your name, company name and job title (if provided)
Your business email address and country
The contents of your enquiry (varieties, volumes, intended use)
Any additional information you choose to share

When you browse the site we automatically collect limited technical data via cookies and analytics — see our Cookie Policy for details. We do not knowingly collect data from children. This is a B2B trade website and is not directed at consumers under 18.

Why we use your data and the legal basis

To respond to your enquiry, prepare quotes, dispatch samples and fulfil orders — legal basis: performance of a contract or steps taken at your request prior to entering a contract.
To send transactional follow-ups (sample tracking, certificates of analysis, documentation packs) — legal basis: contract.
To meet our regulatory, accounting and food-safety record-keeping obligations — legal basis: legal obligation.
To improve the website using aggregated analytics — legal basis: consent (you may decline analytics cookies; the site will still work).

We do not use your data for marketing automation, profiling, or automated decision-making.

Who we share data with

We share personal data only with trusted service providers who help us operate the business:

Our website hosting and email infrastructure providers (data processed in the UK / EU)
Our accountants and auditors, where strictly required
HMRC and other regulators where we are legally required to do so
Google Analytics — anonymised, only if you accept analytics cookies

We never sell your data and we do not share it with third parties for their own marketing purposes.

International transfers

Some of our service providers (including Google Analytics) may process data outside the UK. Where this happens we rely on UK-approved transfer mechanisms (UK International Data Transfer Agreement or UK addendum to the EU Standard Contractual Clauses) to keep your data protected.

How long we keep your data

Enquiry and quote correspondence: up to 3 years from last contact
Customer order, invoice and food-safety records: 6 years (statutory)
Anonymised analytics: up to 14 months

Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Have inaccurate data corrected
Request erasure of your data (subject to our legal record-keeping obligations)
Object to or restrict our processing
Receive a portable copy of data you provided to us
Withdraw consent for analytics cookies at any time via our Cookie Policy

To exercise any of these rights, contact us via our contact form. We aim to respond within 30 days.

Complaints

If you're unhappy with how we've handled your data you can complain to the UK Information Commissioner's Office at ico.org.uk or by phoning 0303 123 1113.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular review of our systems. No method of online transmission is 100% secure, but we take our responsibility seriously.

Changes to this notice

We may update this notice from time to time. The "last updated" date at the top of the page will always reflect the most recent version.

This notice is provided in good faith as a practical statement of our practices. It is not a substitute for tailored legal advice. We recommend reviewing it with a qualified solicitor before relying on it for compliance purposes.